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FAQ’s

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Are your shirt designs printed or iron-ons?

Our shirts are PRINTED. No iron-ons here! We use a special digital printing process, not an ironed on piece of plastic. Our shirts are comfortable and durable. You will LOVE the way they look and feel.

How do I care for my Murray Shirt?

You can wash and dry your Murray Shirt just like any other T shirt. For best results, we recommend you wash our shirts turned inside-out with a non-chlorine (non-bleach) detergent in cold water and then tumble dry on low heat.

Are your mugs microwave and dishwasher safe?

Absolutely, all of our mugs are microwave and dishwasher safe.

Will I be able to see my design before my shirt is printed?

Absolutely! You will receive an email with a design proof as soon as the artist has created your design. We will do 1 design revision (change colors, etc) if needed to make sure that everything looks great to you. Items are only printed after the customer approves the design.

Do you offer a discount if I buy a shirt and mug together?

We certainly do. Order your shirt and make sure to choose the “add a mug” option in the add-ons section. Your price will be re-calculated to include the mug at a discount.

What is your return policy?

Because of the custom nature of this product, items cannot be returned once they are printed. Defective merchandise may be replaced if it meets our requirements. Please read our Return Policy here for a full explanation.

What if the shirt I ordered doesn't fit?

Make sure to take special care when ordering your shirt. Please note: our return policy states that  due to the custom nature of this product – once items are printed, they cannot be returned. Exact measurements of each of our shirts are located in the product description areas. If you are unsure of your size when ordering a shirt, refer to the product measurements. If you are still unsure – choose 1 size larger just to be safe.

When will my order arrive?

Orders usually arrive within 7-14 days. Keep in mind that the faster you approve your design proof – the faster it will ship. We will only print your design after you have approved it. Orders are printed and usually arrive about 5 business days after a design proof is approved.

What shipping method do you use?

All orders are shipped via USPS. Shirts are sent First Class Mail. Mugs must be shipped via priority mail to ensure that they arrive in perfect condition.

I'm not sure if you can use my picture. What should I do?

If you are not sure about something, give us a call or email us. We are happy to look at your photo and make sure it will work.

I'd like to use 2 or 3 photos on the same shirt. Is that possible?

Our artists can accommodate most requests (an extra design fee may apply.) We love doing custom designs. Call or email us with your request if you would like to order something that is a little “outside the box.”

I made a mistake on my order. What should I do?

Send us a detailed email right away with the changes you would like to make to admin@murrayshirts.com. Please also include your order number and the email address used to place the order.

 

 

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Connect With Us!

Phone: 1-855-577-8050
Website: murrayshirts.com
Email: admin@murrayshirts.com